Customer Service

Customer Service is the heart of Facilities Planning & Management. To initiate your emergency or routine service request, please dial 314-935-5544. For routine maintenance requests, you may also email facilities@fpm.wustl.edu.

Customer Service Supervisor

Jarell Emrick
314-935-4505
jeemrick@wustl.edu

Receptionist

Faye Wood Douglas
314-935-6168
fdouglas@wustl.edu

Customer Service Representative II

Xena Wallach
314-935-5549
wxena@wustl.edu

Please contact us for the following service requests:

  • Building Access
  • Lock and Key Work
  • Emergency and Routine Building Maintenance
  • Estimates
  • Grounds Operations

If your request is for routine maintenance, you may also send an email to facilities@fpm.wustl.edu.
For card access and lock/key request forms.